Meet the Visionary Behind Airport Shuttle of Phoenix: Exclusive Interview with CEO Michael A.
What does it take to revolutionize airport transportation in one of the fastest-growing metro areas in the U.S.? In this exclusive behind-the-scenes interview, we sit down with Michael A., the founder and CEO of Airport Shuttle of Phoenix. From humble beginnings to becoming Arizona’s go-to airport transportation provider, Michael shares his journey, insights, and the future vision for private shuttle services across the state, along with tips for travelers who value professionalism, reliability, and next-level customer service.
### Q1: Michael, how did this all start? What inspired the launch of Airport Shuttle of Phoenix?
**Michael A.:** Like many entrepreneurs, I started with a personal frustration. I was traveling frequently and couldn’t count on the major transportation options to get me to the airport. Rideshares were unreliable, taxis were inconsistent, and shared shuttle vans were never on time—and often overcrowded.
I wanted to create a solution that people like me could proudly rely on: a dependable, on-time, clean, and private airport shuttle specifically tailored for Arizona travel.
We started with just a single SUV in Phoenix. No investors. No fleet. Just a vision to offer better experiences through better service.
### Q2: What were the early days like?
**Michael:** Challenging—but exciting. I was the driver, scheduler, marketer, and cleaner. Every day I picked up travelers, listened to their needs, and tailored the services around their pain points.
I didn't just want to succeed—I wanted to create something genuinely better. Back then, I took calls at midnight and was on the road by 5 a.m., learning highways, airport terminals, and traveler behaviors firsthand.
### Q3: How did you handle growth?
**Michael:** We grew organically. Happy customers began referring others: family, friends, coworkers. Our Google reviews started gaining traction, and so did our reputation. People noticed we actually showed up early, helped with bags, and provided personalized service.
But I didn't want to grow fast at the cost of quality. We introduced training programs, built a driver handbook, and carefully expanded routes and hiring practices. I personally vet new drivers to this day.
### Q4: What makes Airport Shuttle of Phoenix different?
**Michael:** We don’t cut corners. All of our rides are private—passengers never share rides with strangers. We hire drivers for both safety and hospitality, something most companies ignore. Our vehicles are well-maintained, fully insured, and cleaned after every trip.
And we commit to showing up. Reliability is the backbone of this business. From tracking flight delays to mapping out detours before pick-up, we make sure every ride is seamless.
Honestly, people are shocked when they see a driver waiting outside, holding a sign, helping with bags, confirming destination—it's rare these days. But that’s what keeps them coming back.
### Q5: How many cities do you serve now?
**Michael:** As of this year, we serve over 50 cities throughout Arizona. This includes major areas like:
- Phoenix
- Scottsdale
- Tucson
- Sedona
- Flagstaff
- Mesa
- Glendale
- Chandler
- Surprise
- Prescott
- And even smaller towns like Cottonwood and Camp Verde.
We’ve also created specialty routes to and from:
- Phoenix Sky Harbor Airport
- Mesa Gateway Airport
- Tucson International
Our range is one of the widest available, and it continues to grow monthly.
### Q6: What are some services travelers might not know you offer?
**Michael:**
- **Long-distance private rides** from small towns to airports
- **Hourly chauffeur-style bookings** for events or layovers
- **Medical appointment transport** for patients who need professional and discreet services
- **Group options** for conferences, weddings, or family trips
- **Early-morning or late-night rides**, even at 3 a.m.—we never close
- **Eco-conscious vehicle option:** hybrid rides are coming soon
We’re not just an “airport shuttle” in the basic sense. We’re a trusted transportation partner for businesses, medical practices, and families.
### Q7: What's your proudest moment as CEO?
**Michael:** Receiving a handwritten letter from a grandmother who hadn’t traveled in 17 years. She used our service for a birthday reunion with her family in Tucson. She said the driver made her feel respected and secure, and that the ride gave her courage to fly again.
We exist to serve exactly those moments—when travel becomes empowering, not stressful.
### Q8: What's your vision for the next 5 years?
**Michael:** Expansion—but careful, quality-focused growth. Here’s what’s on the roadmap:
- A mobile app for instant quotes and bookings
- Multilingual support for Spanish-speaking travelers
- Eco-friendly vehicle options across the fleet
- Strategic partnerships with hotels, tours, and airlines
- Loyalty programs for frequent fliers and corporate clients
And more importantly, we’ll keep investing in driver training, support, and retention. Drivers are the face of our company—they make or break the experience.
### Q9: What’s your message to first-time Phoenix travelers?
**Michael:** Welcome! You’re going to love the desert, the food, the sunsets—but getting around can be tricky without planning. Whether you're heading to Sedona for hiking or flying out of Sky Harbor at 5 a.m., don’t leave transportation to chance.
We’re here to make your travel experience smoother, safer, and more enjoyable from the second you book to the moment we drop you off.
🚗 Experience the Shuttle Service Built by Travelers, for Travelers
Whether this is your first time in Phoenix or you're flying out weekly, Airport Shuttle of Phoenix is here to simplify your ride.
✅ Clean, private vehicles
✅ Early pick-up guarantee
✅ Over 50 Arizona cities served
✅ No surge pricing—ever
▶️ Reserve your ride now before high-demand slots fill up! Don’t gamble your trip on last-minute apps.
Michael A.’s story isn’t just about starting a company—it’s about changing the entire airport shuttle experience in Arizona. From Sky Harbor to Sedona, what began as a personal mission has taken flight across the state. If you value travel that’s smooth, stress-free, and backed by a human-first approach, you’re exactly the kind of passenger this company was built for.
Explore more:
- [How We Prep Vehicles for Clean, Safe Travel Every Time](/shuttle-vehicle-cleaning)
- [Why Private Transportation Is Worth the Upgrade](/why-private-shuttle-phoenix)
- [Top 7 Safety Standards We Won’t Compromise On](/shuttle-safety-standards)